HomeAI AutomationZoom Launches ISV Exchange Program with Verint

Zoom Launches ISV Exchange Program with Verint

Combined Solution Enables Joint Customers to Elevate Customer Experience While Lowering Operational Costs With AI-Powered CX Automation

Verint®, The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings.

“It’s been a pleasure working with Zoom this past year on integrating our open platform with their unified communications solutions as well as Zoom Contact Center,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Our announcement today makes the Verint open platform available to Zoom customers through Zoom for the first time. As Zoom continues to expand their capabilities, we will remain in lock step with them and enable our mutual customers to leverage the power of this unique platform-to-platform approach.”

“We are excited to have Verint as one of our strategic partners,” says Doug Chaney, head of ISV & Marketplace Sales at Zoom. “As the customer engagement pioneer for more than 25 years, Verint is uniquely positioned to help our customers navigate through new business challenges to deliver elevated customer experiences.”