IntelePeer, a leader in AI-powered Communications Automation Platforms, has introduced SmartCommunicator for Microsoft Teams. This new module for the SmartOffice and SmartWorker solutions revolutionizes how front office and enterprise workers manage customer interactions. Available through the Microsoft Teams Marketplace, SmartCommunicator integrates advanced AI and automation features to streamline communication and enhance productivity.
1. Introduction to SmartCommunicator:
- Overview: New module for IntelePeer’s SmartOffice and SmartWorker solutions.
- Purpose: Brings AI-driven automation and advanced communication features to Microsoft Teams.
- Availability: Accessible via the Microsoft Teams Marketplace.
2. Features of SmartCommunicator:
- AI and Automation Capabilities:
- Intelligent presence management and skill-based routing.
- Handles customer interactions through text, email, and voice.
- Unified Communication Management:
- Manages individual and shared inboxes for diverse communication channels.
- Integration Capabilities:
- Integrates with Outlook, CRM, and vertical SaaS applications.
- Centralizes information from disparate systems for seamless user experience.
- Customer Interaction Management:
- Automates outbound interactions for upsell, cross-sell, and appointment setting.
- Provides real-time analytics for productivity and growth.
- Shared Inbox feature for effective communication management.
- Templated responses and auto-reply suggestions for efficiency.
- Content moderation and multi-language support for diverse needs.
- Multimedia Messaging Service supports files, images, videos, and GIFs.
3. Benefits of SmartCommunicator:
- Enhanced Communication Efficiency:
- Streamlines processes and breaks down data silos.
- Centralized platform for managing customer and employee interactions.
- Support for Remote and Hybrid Workforces:
- Retains control and visibility of communications for compliance.
- Addresses challenges in information sharing for remote and hybrid teams.
- Advanced Analytics and Reporting:
- Provides insights into customer interactions and business performance.
4. Statements from IntelePeer Leadership:
- CEO Frank Fawzi:
- Emphasizes SmartCommunicator’s role in automating communications and capturing customer insights.
- Aims to reinvent the contact center with self-service automation and expert access.
5. IntelePeer’s Track Record:
- Historical Success:
- Automated over 600M customer interactions across various channels.
- Achieved significant cost reduction per interaction.
- Future Vision:
- Continues to innovate with AI-driven communications solutions for businesses.
IntelePeer’s SmartCommunicator for Microsoft Teams offers a cutting-edge solution for managing enterprise communications with AI and automation. By integrating advanced features into Teams, it provides a unified platform for enhancing productivity and customer interactions.
