Calabrio, a leader in workforce performance solutions, has appointed Dave Rhodes as its new Chief Executive Officer (CEO), effective immediately. Rhodes takes over from Interim CEO Joel Martins, who will remain with the company as Chief Technology Officer (CTO). This leadership change marks a new chapter for Calabrio as it continues to innovate and reshape the future of contact centers globally. Read More

Verint, known as The CX Automation Company™, has announced that contact centers across multiple industries are leveraging Verint Bots to optimize upselling and cross-selling opportunities. This innovation is driving impressive sales momentum and revenue growth for leading brands. Read More

Pipefy, a leader in AI-driven business process automation, has recently joined the Oracle Partner Network (OPN). This partnership was announced at the Oracle event "From Zero to Hero," which focused on the transformative power of AI and no-code solutions in business processes. Read More

Symphony Solutions, a Dutch-based AI and cloud transformation company, has launched BetHarmony, an advanced AI-powered assistant tailored for the iGaming industry. BetHarmony aims to revolutionize the user experience for casino and sportsbook operators by enhancing user interaction, engagement, and retention through innovative AI-driven features. Following a successful proof of concept and positive feedback from industry leaders, BetHarmony is set to transform how operators and players interact within the iGaming sector. Read More

boost.ai, a leader in conversational AI solutions, has announced the appointment of Adam Fenwick as Senior Vice President of Global Alliances, effective August 19th, 2024. With 25 years of industry experience, Fenwick will play a key role in expanding boost.ai's strategic partnerships and enhancing its customer-centric offerings. Read More