HomeAI Core TechnologiesYellow.ai Scored 4.5 out of 5 in Inaugural Gartner® Peer Insights™ “Voice...

Yellow.ai Scored 4.5 out of 5 in Inaugural Gartner® Peer Insights™ “Voice of the Customer” Study for Enterprise Conversational AI Platforms

The company was named a Strong Performer with 90% of customers willing to recommend its solutions

Yellow.ai , the global leader in conversational AI, today announced that it has been named a Strong Performer in the inaugural  Gartner Peer Insights 2023 “Voice of the client”  for enterprise conversational AI platforms . Yellow.ai was also recently recognized as a Challenger in  Gartner®’s 2023 Magic Quadrant™  for Enterprise Conversational AI Platforms.

The “Voice of the Customer” is a document that synthesizes analysis from Gartner Peer Insights into information for IT decision makers. The report mentions that 90% of Yellow.ai customers are willing to recommend its solutions. Showing a composite rating of 4.5, Yellow.ai was rated for its product capabilities (4.6/5) based on 37 reviews, sales experience (4.6/5) based of 38 reviews, deployment experience (4.5/5) based on 38 reviews, and support experience (4.5/5) based on 38 reviews. Ratings are based on reviews submitted in June 2023 to Gartner Peer Insights.

“Our Strong Performer status is a testament to our unwavering customer-centric approach, which is at the heart of Yellow.ai’s Cultural Code. In an evolving global landscape of generative AI, we prioritize understanding and anticipating our customers’ needs as they navigate the complexity of improving customer and employee experiences. Our robust generative AI roadmap reaffirms our mission to deliver autonomous, human-like experiences across languages, channels and geographies so businesses can build memorable relationships with their customers and employees ,” said Raghu Ravinutala, CEO and co-founder of Yellow.ai .

An executive director of operations in the hardware industry commented on  Gartner Peer Insights  : “Yellow.ai allows us to better understand our customers, record conversations, and provide executive maps to customers when we need them. The AI ​​technology built into the system is truly powerful, it behaves like a friend would, makes useful suggestions, helps make better decisions, and chatting with customers undoubtedly improves customer experience and helps businesses to grow. There is no doubt that it contributes to business growth. »

Yellow.ai recorded 80% growth in revenue, across markets like Asia Pacific, Europe , Middle East and Africa, with North America seeing remarkable growth manifold by 6 compared to the previous year. This growth, coupled with the introduction of revolutionary solutions such as  YellowG , confirms Yellow.ai’s capabilities and notable impact on the global conversational AI market.