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SolarWinds Launches Consultative Sales Model to Help Customers Maximise Value of ITSM Solutions

New evaluation and assessment tool offers enterprises high-value, low-overhead support tailored to their specific IT challenges

SYDNEY, Australia – April 19, 2024—SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software. Today, the company unveiled a groundbreaking new consultative approach to maximise the value of IT service management (ITSM) solutions for enterprises without the burdensome costs and staffing requirements typically associated with high-level IT consultancy. With the launch of a free online evaluation and assessment tool, SolarWinds now offers enterprises a deeper understanding of their current ITSM practices and provides a tailored, actionable roadmap toward operational excellence, cost reduction, and superior service delivery.

While most enterprises today leverage ITSM solutions to simplify day-to-day IT operations, standardise processes, and streamline workflows, ongoing challenges prevent them from realising ITSM’s full potential. The SolarWinds ITSM Maturity Model provides an unparalleled way for IT professionals to understand, evaluate, and advance their technical and strategic readiness to deal with complexities and resolve issues amid escalating IT complexities.

“Today, IT services are the backbone of every modern enterprise, yet many don’t realise the full, strategic potential of ITSM,” said Cullen Childress, Senior VP of Product at SolarWinds. “SolarWinds is proud to offer the best of both worlds: the ease and simplicity of our solutions, complemented by the kind of expert, consultative support typically associated with much higher price tags. Our goal is to demystify the complexities of IT service management, making the journey towards maturity as seamless and straightforward as possible.”

As IT environments become increasingly complicated due to hybrid and multi-cloud configurations, IT agents are often overwhelmed and issues can be slow to resolve. SolarWinds offers step-by-step guidance on tailoring IT services to specific organisational needs, promoting proactive strategies to minimise the frequency and impact of IT problems, and integrating ITSM into the broader business strategy to drive future growth.

With this new approach, SolarWinds offers enterprises a customised, in-depth, and actionable consultative service without the complex, expensive, or cumbersome processes used by other service providers. By fostering a deeper understanding of an organisation’s unique needs, challenges, and migration paths forward, SolarWinds can provide not only tailored recommendations but a comprehensive plan for continuous improvement as organisations scale or adopt emerging technologies like AI and edge computing.

For more information about SolarWinds ITSM solutions to help organisations simplify and automate service requests, reduce the support workload, and provide an exceptional employee experience, visit: https://www.solarwinds.com/solutions/service-help-desk-solutions.

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About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

This press release contains “forward-looking” statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding our self-attestation form, including our ability to promote secure software practices and anticipate and mitigate cybersecurity threats. These forward-looking statements are based on management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and may be identified by terms such as “aim,” “anticipate,” “believe,” “can,” “could,” “seek,” “should,” “feel,” “expect,” “will,” “would,” “plan,” “intend,” “estimate,” “continue,” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include but are not limited to, the risks and uncertainties described more fully in documents filed with or furnished to the Securities and Exchange Commission, including the risk factors discussed in our Annual Report on Form 10-K for the period ended December 31, 2023, filed on February 16, 2024. All information provided in this release is as of the date hereof, and SolarWinds undertakes no duty to update this information except as required by law.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.