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AI CompassCustomer Experience

Customer Experience

AI Automation

Marchex Unveils Sentiment Suite: Revolutionizing Customer Experience with AI Insights

Follows Completion of Early Adopter Program with Fortune 500 Customers Marchex, leveraging AI and conversational intelligence, launches Sentiment Suite, a revolutionary product offering unparalleled insights...
AI Core Technologies

Aurionpro Solutions Acquires Banking and Insurance AI Startup Arya.ai

Aurionpro Solutions Limited, a prominent player in enterprise fintech solutions, has revealed its acquisition of Arya.ai, a pioneering PaaS startup specializing in Banking and...
AI Core Technologies

MCI USA Unveils AI-Enhanced OneSystem Plus

MCI USA has expanded the AI-enhanced capabilities of OneSystem Plus to meet the needs of corporate event planners and marketers. OneSystem Plus, a leading event technology...
AI Automation

Zendesk Unveils Comprehensive AI-Powered Service Solution at Relate Global Conference

CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service Zendesk integrates AI into its products to simplify...
AI Automation

boost.ai Unveils Generative Action for Responsible AI Conversations

Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features boost.ai, a forefront conversational AI (CAI) solution provider, introduces Generative Action, a...
AI Core Technologies

SAP Emarsys Unveils AI Product Finder to Enhance Personalized Customer Experiences

New research finds 64% of US shoppers say AI has improved their retail experiences — a 25% rise in positive sentiment from 2023 SAP Emarsys...
AI Automation

Zingtree Advances AI-Enabled Customer Experience Automation, Surpasses 162 Million Interactions Milestone

CX Automation platform resolves customers' issues, eliminates wait times and builds customer loyalty Zingtree, a leader in AI-powered customer experience automation, marks a series of...
AI Core Technologies

Twilio’s State of Customer Engagement Report: AI, Transparency, and Data Privacy in Focus

Twilio’s fifth annual State of Customer Engagement Report shows consumers spend an average 54% more on brands that personalize experiences, yet only 16% of...
AI Automation

Google Cloud and Mercedes-Benz Elevate Customer Experiences with AI Integration

Google Cloud AI technologies to propel customer-facing use cases across e-commerce, customer service, and marketing Google Cloud and Mercedes-Benz announce an expansion of their strategic...
AI Automation

Emplifi Rolls Out 10 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

Emplifi’s new AI-powered workflows increase a brand’s automation and personalization capabilities, allowing social media marketers and customer care agents to spend more time optimizing...
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