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Customer Experience

Zendesk Unveils Comprehensive AI-Powered Service Solution at Relate Global Conference

CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service Zendesk integrates AI into its products to simplify...

boost.ai Unveils Generative Action for Responsible AI Conversations

Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features boost.ai, a forefront conversational AI (CAI) solution provider, introduces Generative Action, a...

SAP Emarsys Unveils AI Product Finder to Enhance Personalized Customer Experiences

New research finds 64% of US shoppers say AI has improved their retail experiences — a 25% rise in positive sentiment from 2023 SAP Emarsys...

Zingtree Advances AI-Enabled Customer Experience Automation, Surpasses 162 Million Interactions Milestone

CX Automation platform resolves customers' issues, eliminates wait times and builds customer loyalty Zingtree, a leader in AI-powered customer experience automation, marks a series of...

Twilio’s State of Customer Engagement Report: AI, Transparency, and Data Privacy in Focus

Twilio’s fifth annual State of Customer Engagement Report shows consumers spend an average 54% more on brands that personalize experiences, yet only 16% of...

Google Cloud and Mercedes-Benz Elevate Customer Experiences with AI Integration

Google Cloud AI technologies to propel customer-facing use cases across e-commerce, customer service, and marketing Google Cloud and Mercedes-Benz announce an expansion of their strategic...

Emplifi Rolls Out 10 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

Emplifi’s new AI-powered workflows increase a brand’s automation and personalization capabilities, allowing social media marketers and customer care agents to spend more time optimizing...

Algolia Partners and Builds New Integration Connectors with commercetools to Deliver World-Class Shopping Experiences

Algolia, the world’s only end-to-end AI Search solution, announced today it has expanded the integrations available with commercetools, the global leader in composable commerce. Algolia...

Quiq Selected for Enterprise Connect 2024 Innovation Showcase

Pioneering Conversational Customer Experience Platform Recognized for Advancing Customer Service through AI Innovation Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce...

Five9 Launches GenAI Studio, the First Enterprise-Ready Solution Offering Click-and-Customize Generative AI for the Contact Center

Generative AI-Powered Solution Brings Unparalleled Customization, Control, and Responsible AI to Customer Experiences Five9, provider of the Intelligent CX Platform, today announced GenAI Studio, an...

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