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Orchestrator LLM addresses the problem of broken customer conversations through accurate query identification, retention of conversation history, and seamless context switching across channels, boosting customer satisfaction by 60%
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It understands the customer intent and triggers the appropriate tool without manual training, thus cutting down on operational costs by 60%
Yellow.ai, a global leader in generative AI-powered customer service automation, today launched Orchestrator LLM, an industry-first agent model that determines the most suitable next step while engaging in personalized, contextually aware conversations.
- Contextual Awareness: Orchestrator LLM’s advanced context switching capabilities ensure smooth transitions between queries, leading to uninterrupted user experiences and a significant increase in customer satisfaction.
- Operational Efficiency: The model streamlines processes by making real-time decisions about activating appropriate workflows or conversational flows, cutting operational costs by 60% and boosting agent productivity by 50%.
- Leadership in AI: Yellow.ai’s commitment to developing multiple in-house LLMs, including YellowG LLM for goal-oriented conversations and Komodo-7B for regional language support, showcases its robust generative AI capabilities.
- Customer Testimonials: Quotes from Raghu Ravinutala, CEO & Co-founder of Yellow.ai, and Eric Hansen, CIO of Waste Connections, highlighting the transformative impact of Orchestrator LLM on customer service and operational efficiency.
Yellow.ai’s Orchestrator LLM revolutionizes the customer service industry by delivering human-like experiences autonomously, anticipating customer needs, and boosting loyalty and efficiency.
