Certification highlights the company’s ongoing optimization of IT support and recognizes Unisys as the only globally certified managed service provider
1. Certification Achievement:
– Unisys has attained recertification through HDI’s IT Support Center Certification program, reaffirming its commitment to surpassing IT support expectations. The certification reflects Unisys’ dedication to operating efficiently and effectively in providing superior support services.
2. HDI Support Center Certification:
– HDI’s Support Center Certification is based on a globally recognized standard for best practices in IT support. Organizations that achieve certification demonstrate their ability to deliver exceptional support services, leading to enhanced customer satisfaction and retention.
3. Recognition from HDI:
– Tara Gibb, senior director at HDI, commends Unisys on achieving HDI Support Center Certification, acknowledging the company’s commitment to quality operations, continuous improvement, strategic vision, and high levels of customer service.
4. Performance Improvement:
– Unisys has shown a 15% increase in overall performance since the last certification audit in 2021. Key strengths highlighted in the recertification report include the integration of the Experience Management Office, implementation of Experience Level Agreements (XLA), and focus on proactive business development.
5. Leadership Recognition:
– Patrycja Sobera, global vice president of Digital Workplace Solutions Delivery at Unisys, has been recognized as one of HDI’s Top 25 Thought Leaders for 2024. Additionally, Unisys has been named a finalist in four categories of the 2024 HDI Global Service and Support Awards.
6. Award Finalist Categories:
– Unisys is a finalist in the following categories of the 2024 HDI Global Service and Support Awards: Best Service and Support Manager, Best Service Improvement Initiative, Best Customer Experience, and Best Use of Technology.
7. Upcoming Announcement:
– The winners of the 2024 HDI Global Service and Support Awards will be announced at HDI SupportWorld Live in May 2024. Unisys aims to continue its success following its recognition in multiple categories in 2023.
Unisys’ recertification in HDI’s IT Support Center Certification program highlights its commitment to delivering exceptional IT support services and advancing customer experience measures. The company’s recognition as a finalist in multiple award categories further underscores its dedication to excellence in service and support.
