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Infosys Cobalt cloud offerings and ServiceNow Now Assist to help enterprises increase productivity, enhance efficiency, and improve user experience
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The collaboration is currently enabling customers such as Carrier to address key business problems
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Infosys to double training investment, certifying more than 3,500 employees with ServiceNow GenAI skills
Infosys and ServiceNow have strengthened their collaboration to revolutionize customer experiences through generative AI-powered industry solutions. This partnership, announced at ServiceNow’s annual event Knowledge 2024, aims to elevate productivity, efficiency, and user satisfaction for organizations worldwide.
- Combining Forces for Transformation:
- Integration of ServiceNow’s Now Assist generative AI capabilities with Infosys Cobalt.
- Objective: To accelerate cloud-powered enterprise transformation.
- Empowering Workforces for the Future:
- Infosys doubling its investment in training, certifying over 3,500 employees with ServiceNow GenAI skills.
- Importance of skills training in ensuring workforce readiness for AI-driven transformations.
- Next-Generation Solutions:
- Development of new industry applications into Infosys Enterprise Service Management (ESM) Café.
- Introduction of Pro Plus BOT factory, offering over 100,000 Now Assist-powered chatbots.
- Addressing Critical Business Challenges:
- Target industries: Telecom, financial services, manufacturing, and retail.
- Expected benefits: Up to 20% improvement in operational efficiency, 5-time faster response time, and 30% reduction in implementation timelines.
- Real-World Impact:
- Example: Carrier, a global leader in heating, air-conditioning, and refrigeration solutions, benefiting from improved user experience and optimized AI-based platform utilization.
- Decade-Long Collaboration:
- Investment in R&D, infrastructure, and talent development.
- Result: Enhanced product capabilities and expanded market reach.
The strengthened collaboration between Infosys and ServiceNow marks a significant milestone in driving digital transformation across industries. By harnessing generative AI and expertise in digital innovation, the partnership is poised to deliver unprecedented value, efficiency, and innovation for organizations worldwide.
