Vonage, a global leader in cloud communications and part of Ericsson, has announced a new collaboration with SAP SE to explore generative AI and NextGen use cases using Vonage’s API platform and SAP Business AI. This partnership aims to leverage Vonage’s Communications Platform as a Service (CPaaS) and SAP Business Technology Platform (SAP BTP) to enhance customer experiences, improve operational efficiencies, and drive innovation in business communications and engagement.
- Vonage’s API Platform and Capabilities
- Vonage’s CPaaS offers a mature platform for over 1.6 million developers, enabling them to embed communications capabilities into applications through APIs.
- The platform includes a comprehensive suite of communications APIs such as voice, video, messaging, and verification, along with AI-capable, low-code/no-code programmable components to streamline application development.
- With Ericsson’s mobile network leadership, Vonage’s platform extends to enable advanced, secure, and innovative applications, exposing 5G capabilities through APIs like SIM Swap, Device Status, Number Verification, Device Location Verification, and Quality on Demand.
- Key APIs in the Vonage-SAP Collaboration
- Quality-on-Demand (QoD) API: Enhances real-time experiences across various use cases including extended reality, autonomous vehicle support, and broadcast experiences, driving superior user satisfaction.
- Device Location and Number Verification APIs: These APIs offer authentication services to reduce fraud risk, and when combined with IoT, enhance asset tracking, track and trace capabilities, and fleet management through network-based location data.
- Innovative Use Cases and Applications
- Vonage and SAP plan to integrate generative AI and immersive services on SAP BTP using Vonage’s network APIs. This combination aims to improve experiences with QoD, supporting sustainability through advanced technologies such as data visualization and augmented reality training.
- Immersive analytics will leverage data from the network to provide deeper insights and support data-driven decision-making, enabling businesses to reimagine operations and engagement strategies.
- Statements from Vonage and SAP Leadership
- Michael Ameling, SAP: Emphasized the revolutionary potential of combining SAP Business AI with Vonage’s APIs, highlighting the partnership’s role in driving innovation and transforming the API landscape. The collaboration is not just about generative AI but also redefining the future through integrated network APIs.
- Seckin Arikan, Vonage: Stated that the partnership aims to deliver new capabilities that empower developers to create advanced applications, helping enterprises reimagine business processes, improve customer experiences, and develop new communications and engagement capabilities.
- Strategic Benefits of the Collaboration
- The integration of Vonage’s APIs with SAP Business AI allows businesses to meet the increasing demands for secure, data-driven, and enhanced engagement experiences for customers and employees.
- By combining Vonage’s communications capabilities with SAP’s robust AI solutions, enterprises can more easily innovate, drive customer value, and adapt to the evolving digital landscape.
Vonage’s collaboration with SAP represents a significant step towards transforming enterprise communications through the integration of advanced AI and network APIs. By leveraging the strengths of both Vonage’s CPaaS and SAP Business AI, this partnership is set to drive the next generation of business innovation, enabling enterprises to enhance customer engagement, optimize operations, and achieve greater data-driven success.
