Tech Mahindra, a global leader in technology consulting and digital solutions, has announced a strategic partnership with ServiceNow to usher in the GenAI era with their new One E2E Platform. This end-to-end enterprise service management solution will help businesses optimize operational efficiency, modernize infrastructure, and integrate GenAI into critical business processes to remain competitive in the digital landscape.
- Tech Mahindra and ServiceNow Partnership
- Driving Digital Transformation: The collaboration combines Tech Mahindra’s industry expertise with ServiceNow’s capabilities to accelerate digital transformation. The One E2E Platform integrates GenAI, automation, and advanced analytics to improve operational efficiency across various industry sectors, including telecommunications, manufacturing, BFSI (Banking, Financial Services, and Insurance), and healthcare.
- Go-to-Market Strategies: The partnership also emphasizes joint go-to-market strategies, further enhancing the global reach of their solutions. Together, Tech Mahindra and ServiceNow aim to empower enterprises to thrive in an increasingly digital world.
- The One E2E Platform and Its Capabilities
- AI-Driven Operational Efficiency: One E2E integrates Tech Mahindra’s netOps.now offering, an AI accelerator available on the ServiceNow Store, enabling businesses to optimize their network operations and support growth through automation.
- Industry-Specific Solutions: The joint offering is designed to provide tailored solutions to businesses in critical sectors, helping them modernize operations and improve service quality while reducing costs.
- Investing in Future-Ready Talent
- Workforce Certification and Learning Initiatives: Tech Mahindra plans to double its ServiceNow certifications within 12 months, promoting future-ready skills within its workforce through the ServiceNow Enterprise Learning Agreement, ensuring their teams are well-equipped for the digital future.
- Successful Collaborations and Impact
- Ahlstrom’s Success Story: Ahlstrom, a global leader in fiber-based materials, has successfully leveraged Tech Mahindra’s ServiceNow offerings to enhance workflows and improve service delivery, showcasing the tangible benefits of the partnership and the impact on business performance.
- Customer Testimonials: Ahlstrom’s Service Manager, Tuna Özcer, highlighted how Tech Mahindra’s expertise in ServiceNow has enabled them to overcome IT challenges and achieve remarkable success, reaffirming the value of this partnership.
The partnership between Tech Mahindra and ServiceNow is set to redefine how enterprises approach digital transformation. With the One E2E Platform, businesses will be able to leverage advanced AI capabilities to optimize operations, enhance customer experiences, and drive growth across industries. This collaboration also emphasizes the importance of workforce development, ensuring businesses are equipped with the right skills to thrive in the GenAI era.
