Smarsh, the global leader in digital communications data and intelligence, today announced the launch of its AI-powered Intelligent Agent. This groundbreaking product utilizes advanced large language models (LLMs) to streamline the review, escalation, and disposition of alerts generated within Smarsh’s Enterprise Conduct Surveillance solution. The Intelligent Agent will be available as an add-on starting in 2025.
Addressing Compliance Challenges:
- Time-Consuming Processes:
- Compliance teams typically spend up to 80% of their time sifting through irrelevant communications to identify real risks. Smarsh’s Intelligent Agent changes this dynamic by proactively screening out less relevant communications before they require review.
- Emulating Expertise:
- By learning from historical alert patterns and human analyst decisions, the AI agents mimic the expertise of experienced compliance professionals, enabling teams to concentrate on critical tasks: de-risking their organizations.
Industry Innovations:
- A Legacy of Firsts:
- This initiative marks another industry-first for Smarsh, following nearly a decade of pioneering advancements in communications surveillance, including:
- Introduction of machine learning to surveillance.
- Transcription-powered voice surveillance.
- Multilingual detection capabilities.
- Productized AI solutions.
- Augmentation for “owning your own risk.”
- This initiative marks another industry-first for Smarsh, following nearly a decade of pioneering advancements in communications surveillance, including:
- Expertise in Action:
- “The Smarsh teams have quite literally written the books on these subjects,” said Kim Crawford Goodman, CEO of Smarsh. “We have deployed more machine learning models broadly and at scale than any company in the industry.”
Integration and Future Availability:
- Seamless Integration:
- The Intelligent Agent integrates smoothly with existing compliance workflows within the Smarsh Platform, ensuring a consistent focus on regulatory needs such as reliability, explainability, and auditability.
- Release Timeline:
- The AI-powered Intelligent Agent will be targeted for release in early 2025, with general availability planned for later in the year.
Customer-Centric Approach:
- Responding to Industry Needs:
- Goutam Nadella, Chief Product Officer at Smarsh, stated, “The interest we’ve seen from our customers in such an offering is incredible. This is clearly a pain point in the industry, and we’re excited to partner with our global customers to address it.”
- Efficiency and Satisfaction:
- The goal is to drive efficiency gains while reducing organizational risk, thereby enhancing the work experience for compliance teams.
Recognizing Expertise in Data Science:
- Leading Data Science Team:
- Smarsh boasts one of the industry’s largest data science teams, composed of artificial intelligence and machine learning thought leaders and published authors.
- Recent Publications:
- Earlier this month, Chief Analytics Officer Dr. Uday Kamath and the data science team co-authored “Large Language Models: A Deep Dive: Bridging Theory and Practice,” which received praise from AI experts at organizations such as Amazon Web Services, Google, MIT, and the University of Oxford.
With the launch of the Intelligent Agent, Smarsh continues to lead the industry in leveraging AI to enhance compliance efficiency and effectiveness, solidifying its commitment to innovation and customer partnership.
