ServiceNow, the AI platform for business transformation, has launched significant updates to its generative AI (GenAI) capabilities, offering over 150 new innovations. These updates focus on advancing autonomous and responsible AI on the Now Platform, featuring enhanced governance, multilingual support, and new use cases to improve productivity across various enterprise functions, including configuration management, legal services, and health and safety.
Key Features of ServiceNow’s Latest GenAI Innovations
- Expanded Now Assist Capabilities: ServiceNow’s latest updates to Now Assist include new features designed to enhance visibility, control, and security for AI governance. This includes built-in AI governance frameworks to ensure secure, compliant practices.
- AI Governance Tools: The new Now Assist Guardian helps organizations monitor and manage AI usage, including preventing offensive content, addressing security vulnerabilities, and safeguarding sensitive information.
- Multilingual Support: ServiceNow’s GenAI tools now support multiple languages (English, French, Dutch, German, Spanish, Italian, Portuguese, Japanese) for improved global communication and culturally aware responses, with additional languages available through Dynamic Translation.
- Purpose-Built Solutions: New use cases for Now Assist, including Configuration Management Database (CMDB), Contract Management, Legal Service Delivery, and Health and Safety, are tailored to improve operational efficiency and reduce risk for enterprises.
AI Governance and Trust at the Core
ServiceNow has integrated AI governance within its platform to help enterprises build trust in AI applications. By providing a unified AI inventory and governance tools, ServiceNow enables customers to maintain oversight of AI usage, ensuring compliance and security while accelerating business transformation.
- Now Assist Analytics: This tool offers greater visibility into the adoption and performance of AI initiatives across enterprises, helping organizations make data-driven decisions to optimize GenAI investments.
- Now Assist Data Kit: Simplifies the management and evaluation of AI data, enabling organizations to benchmark accuracy, develop ground truth datasets, and ensure effective AI experiences.
Global Impact with Multilingual AI Features
The introduction of multilingual capabilities extends the global footprint of ServiceNow’s GenAI solutions, allowing users to engage with AI tools in their native languages. This is particularly valuable for global organizations looking to offer consistent, high-quality services to diverse audiences.
Accelerating Productivity with Tailored Use Cases
ServiceNow has expanded Now Assist’s use cases to further improve business processes:
- Now Assist for CMDB: Simplifies data management and reduces duplication in configuration management, helping users maintain clean and accurate data.
- Now Assist for Legal Service Delivery: Helps legal teams expedite the processing of legal requests, providing auto-generated summaries to improve efficiency.
- Now Assist for Contract Management: Leverages GenAI to streamline contract analysis, identifying risks such as non-standard language and missing clauses.
- Now Assist for Health and Safety: Automates incident management and safety reporting, improving workplace safety and reducing manual tasks.
Impact and Customer Success
ServiceNow’s GenAI tools have already made a significant impact on customer operations. EY, for example, has seen notable improvements in service delivery and internal operations with the help of Now Assist. ServiceNow’s comprehensive platform enables organizations to streamline workflows and accelerate AI adoption, ensuring they stay competitive and innovative in their respective industries.
With the introduction of over 150 new generative AI features, ServiceNow continues to lead the charge in AI-driven business transformation. By integrating AI governance, multilingual support, and tailored solutions, the Now Platform empowers enterprises to optimize productivity, enhance security, and drive smarter decision-making across the organization.
