Quiq, a leader in customer-centric AI for customer experience (CX), has made significant executive appointments to enhance its CX and marketing capabilities. The company has welcomed Mike Zinne and Cristina Bravo Olmo, both former Zendesk leaders, to key leadership roles. Zinne will lead Client Services and CX, while Bravo Olmo will oversee Marketing.
- New Executive Appointments at Quiq
- Mike Zinne: Will spearhead Client Services, Customer Support, Customer Success, Solution Consulting, and Professional Services.
- Cristina Bravo Olmo: Will manage all aspects of Marketing, helping shape the company’s go-to-market strategies.
- Industry Insights
According to Forrester Research, conversational AI powered by Generative AI (genAI) and large language models (LLMs) is transforming CX, making user-friendly chatbots and interactive virtual assistants (IVAs) the norm. These technologies will bring cost savings and vastly improve customer interactions. - Executive Expertise
Both Zinne and Bravo Olmo bring deep experience:- Mike Zinne: Former Chief Customer Officer at Outreach, VP of Customer Experience at Zendesk, and VP of Sales Consulting at Oracle. He has a track record of building scalable professional services and customer success teams.
- Cristina Bravo Olmo: Previously held marketing leadership roles at Sigma Computing, Wrike, Zendesk, Marketo, and Trend Micro. She has extensive experience in B2B SaaS marketing and was instrumental in leading marketing strategies for major IPOs.
- Quiq’s Growth in AI-Driven CX
Quiq’s AI solutions for CX have been gaining trust from enterprise brands as they build brand-specific AI agents. With growing demand for industry-tailored solutions, Quiq’s daily conversation volume has nearly doubled year over year. These new hires will drive further growth and support the company’s mission to keep customers at the core of every decision.
Leadership Vision:
- Mike Zinne:
“Combining all our technical interactions into a single team will help accelerate client success and enhance customer loyalty.” - Cristina Bravo Olmo:
“I’m excited to join Quiq as we lead customer-centric AI innovation. The introduction of Generative AI is bringing much-needed excitement to CX, and I’m thrilled to be part of it.”
With the addition of two CX veterans, Mike Zinne and Cristina Bravo Olmo, Quiq is poised to continue its leadership in AI-driven customer experience solutions. Their expertise will be critical in supporting Quiq’s growth and delivering innovative, customer-centric solutions for brands across industries.
