Plus One Robotics, a leader in AI-enabled robotic manipulation for material handling, has announced the appointment of Ryan Hannon as the new Director of Customer Excellence. In this role, Hannon will collaborate with President Avihou Barkay to optimize client outcomes and drive operational success.
Hannon’s Background
- Extensive Industry Experience
- Hannon brings nearly 15 years of experience in the parcel industry, having held leadership roles at Pitney Bowes, UPS, and NFI.
- His background in logistics optimization and customer success strategies positions him as a valuable asset to Plus One Robotics.
Role and Responsibilities
As Director of Customer Excellence, Hannon will:
- Maximize Client Value
- Ensure clients derive maximum value from Plus One Robotics’ advanced automation solutions.
- Ongoing Support
- Provide continuous support and guidance to help customers achieve and exceed their operational goals.
- Enhance Customer Satisfaction
- Develop and implement strategies aimed at improving customer satisfaction and loyalty.
- Drive Innovation
- Innovate customer service practices within the AI robotics sector.
Hannon’s Vision
- E-commerce Demand and AI Robotics
- Hannon expressed excitement about joining Plus One Robotics at a pivotal time, with rapidly increasing e-commerce demand and the need for efficient package handling.
- He aims to ensure clients not only meet their current automation needs but also prepare for future growth in a dynamic industry.
CEO Endorsement
- Erik Nieves on Hannon’s Leadership
- CEO Erik Nieves emphasized Hannon’s extensive experience and proven track record in streamlining operations and reducing costs.
- Nieves is confident that Hannon’s leadership will offer customers fresh insights on maximizing their investments and achieving automation goals.
Ryan Hannon’s appointment as Director of Customer Excellence at Plus One Robotics signifies the company’s commitment to enhancing client success in the evolving landscape of AI robotics. With his expertise and strategic vision, Hannon is well-positioned to drive innovation and satisfaction among customers.
