Pendo, a leading all-in-one product experience platform, has expanded its digital adoption solution to integrate seamlessly with all 14 Salesforce Cloud platforms. This enhancement aims to streamline the user experience across Salesforce applications, facilitating a smoother workflow and improved digital transformation for Salesforce customers.
- Comprehensive SaaS Portfolio Management
- AI-Powered Insights: Provides analytics to uncover how different employee segments use digital products, enabling more targeted support and optimization.
- Behavioral Analytics
- Detailed Reports: Offers insights into workflow and process completion rates, with the ability to segment data by user types for more precise analysis.
- Feedback and Insights
- AI-Generated Summaries: Analyzes feedback from in-app polls and surveys to provide actionable insights.
- Session Replay
- Video Playbacks: Records user interactions, with AI-suggested replays highlighting frustration points, errors, and problematic interactions.
- AI-Generated In-App Content
- Content Creation and Localization: Uses generative AI to create and localize in-app guides, communications, and polls instantly.
- Dynamic Embedded Content
- Automated Updates: Embeds content directly in the user interface, automatically updated to reflect task completion or necessary actions.
- Orchestrated Emails
- Personalized Messaging: Creates tailored email and in-app messaging journeys to guide users through workflows and drive completion.
Statements from Leadership
- Todd Olson, CEO and Co-Founder of Pendo
- Emphasized the need for intelligent digital adoption platforms as enterprises expand their application portfolios and digital transformation efforts.
- Highlighted that Pendo’s platform combines powerful behavioral analytics and AI with in-app messaging to enhance the digital experience for employees.
Pendo’s enhanced digital adoption solution now offers robust support across all Salesforce Cloud platforms, integrating AI-driven insights and automation to streamline the user experience. This advancement equips companies with the tools needed to optimize software usage and drive successful digital transformation.
