The latest platform upgrades help elevate effectiveness and results while reducing costs
Kore.ai, a leader in enterprise conversational and generative AI platform technology, introduces version 11.0 of its Kore.ai Experience Optimization (XO) Platform, offering advanced AI automation capabilities.
- Driving AI-driven Business Interactions:
The latest enhancements in the XO Platform Version 11.0 empower businesses to leverage AI-driven interactions across customer, agent, and search experiences, facilitating faster deployment of AI solutions.
- Key Features and Capabilities:
– Unified Experience: Access a unified interface across all Kore.ai integrated products, simplifying navigation and usability for users.
– Multi-LLM Generative AI: Orchestrate multiple Language Model (LLM) models to tailor generative AI experiences, ensuring a more human-like interaction.
– XO GPT Models: Utilize Kore.ai’s XO GPT models for enhanced conversational experiences, including paraphrasing, summarization, and accurate intent understanding.
– Advanced Retrieval Augmented Generation (RAG): Enable relevant content discovery using company assets, with customizable extraction strategies and tailored chunking options.
– Outbound Campaigns: Automate proactive voice outreach to customers through agentless dialer capabilities for messages, collections, and reminders.
– Agent Assistance: Provide real-time coaching to human agents with guided instructions and playbooks, enhancing their efficiency and performance.
- Industry-first Innovations:
Kore.ai introduces several industry-first capabilities, including unified access, multi-LLM generative AI, and advanced RAG, enabling enterprises to deploy complex AI applications seamlessly.
- End-to-End Automation:
Enterprises can now leverage a full suite of capabilities across Automation AI, Contact Center AI, and Search AI to achieve end-to-end automation, driving significant business value.
- Global Customer Conference Highlights:
Kore.ai recently hosted Kore.ai Konversations 2024, a global customer conference, where it showcased product updates, innovation roadmap, and industry research, reinforcing its commitment to advancing AI technologies.
With the launch of Kore.ai XO Platform Version 11.0, enterprises can harness advanced AI automation capabilities to accelerate the deployment of AI-driven solutions, driving business value and enhancing customer experiences.
