Grammarly, a trusted AI-powered assistant, is launching new capabilities to help organizations measure the impact of communication on employee productivity and key business metrics. These tools, including the industry’s first Effective Communication Score and a customizable Return on Investment (ROI) Report, will enable businesses to benchmark communication effectiveness and demonstrate its ROI.
Why Effective Communication Matters
- Communication challenges: Many organizations struggle to define the business impact of AI tools, with 41% unable to measure exact outcomes. Grammarly addresses this gap by offering real-time insights into how enhanced communication improves productivity and overall performance.
- Proven results: Companies like Databricks have seen a 70% improvement in written communications using Grammarly, cutting editing time by 50% and increasing support team efficiency by up to 25%.
Key New Features
- Effective Communication Score:
- Tracks and benchmarks communication health through key metrics such as:
- Correctness: Ensures accuracy and professionalism.
- Efficiency and clarity: Measures how concise and easy-to-understand communication is.
- Brand compliance: Ensures adherence to company guidelines on tone, voice, and style.
- Inclusive language: Tracks alignment with diversity and inclusion standards.
- Provides actionable subscores and an aggregate score to reveal areas for improvement.
- Tracks and benchmarks communication health through key metrics such as:
- ROI Report:
- Demonstrates the tangible business impact of Grammarly’s AI tools on key metrics such as customer satisfaction (CSAT) and sales email effectiveness.
- Helps organizations compare business outcomes with and without Grammarly, offering tailored insights tied to company-specific goals.
Future Innovations
- Enhanced suggestions: Grammarly will provide recommendations to improve results, such as adopting industry best practices and utilizing underused features.
- AI usage reports: Businesses will gain visibility into how employees use AI across the organization, including common use cases and their impact on business outcomes.
- Communication health insights: Future reports will analyze how critical business knowledge is shared and understood within teams, helping to improve overall communication practices.
Availability
- Early access: Enterprise customers can access the Effective Communication Score and ROI Report starting in November 2024 by contacting their account manager.
- Full release: The Effective Communication Score will be available on Enterprise plan dashboards by early Q1 2025.
Grammarly’s new tools empower businesses to measure the direct impact of communication on productivity and key business outcomes. With the Effective Communication Score and ROI Report, organizations can unlock the full potential of AI-powered communication to drive success.
