Enterpret, the AI-powered customer feedback intelligence platform, has successfully closed a $20.8 million Series A funding round. This round was led by Canaan Partners, with key participants including Kleiner Perkins, Peak XV Partners (formerly Sequoia Capital India), Wing Ventures, and angel investors like Lauryn Motamedi of Notion and Elena Verna of Dropbox. This strategic funding will fuel Enterpret’s mission to unify customer insights through artificial intelligence and no-code AI solutions, supporting product development and customer experience (CX) teams globally.
Since May 2024, Enterpret has already doubled its Annual Recurring Revenue (ARR), reflecting the demand for innovative AI solutions that bridge the gaps in fragmented customer feedback workflows.
What is Enterpret?
Enterpret is an AI-enabled platform that uses advanced, adaptive AI models to analyze large-scale, unstructured customer feedback across various channels. This allows companies to quickly extract patterns, sentiments, trends, and underlying issues from customer interactions, thereby improving satisfaction and operational efficiency.
Core Value Proposition:
- Unifying Feedback Data: Combines insights from sales calls, social media comments, support tickets, Slack conversations, and surveys into a real-time, actionable overview.
- No-Code AI Agents: Designed to streamline workflows, automate feedback analysis, and connect insights between product, marketing, and sales teams seamlessly.
The ultimate goal? To minimize customer churn, optimize customer experience, and empower strategic business decisions with a clear view of customer sentiment.
How Enterpret Solves Feedback Frustrations
Customer feedback has long been a fragmented challenge for product and CX teams. Without clear, unified insights, businesses struggle with:
- Missing key signals from customer feedback.
- Responding reactively rather than proactively to feedback insights.
- Delays in closing feedback loops to retain customers and improve product offerings.
Enterpret addresses these challenges by creating real-time, AI-powered insights from millions of feedback records. Their platform allows companies to:
1. Gain a Unified Feedback View:
Aggregate customer insights from all touchpoints, providing clarity on user experiences in real time.
2. Close Feedback Loops Efficiently:
Ensure critical feedback doesn’t fall through the cracks by tracking patterns and taking actionable steps.
3. Accelerate Product Performance:
Empower teams with direct insights into customer needs and pain points to prioritize improvements.
Notable Support & Market Confidence
Lauryn Motamedi, Head of Product Growth at Notion:
“Enterpret gives us a unified, real-time view of how customers are experiencing new products launched by the growth team. With Enterpret, we pull customer signals into clear trends and themes for what to address next.”
The company’s growth has already attracted major brands like Monday.com, Canva, Notion, Loom, Strava, Vimeo, Hootsuite, and Nextdoor, all of which rely on Enterpret’s AI to distill customer insights and improve CX.
Rayfe Gaspar-Asaoka, Canaan Partners:
“We believe the Qualtrics of the AI era has arrived, and we’re thrilled to back Enterpret as they continue their pathbreaking approach to map feedback to revenue.”
This statement underscores confidence in Enterpret’s innovative approach to customer intelligence by positioning feedback data not just as insights but as a direct driver of strategic business growth.
Enterpret’s Vision for the Future
With this $20.8 million funding round, Enterpret plans to:
- Scale its operations to support more enterprise customers.
- Enhance AI-driven capabilities and deploy no-code AI solutions to increase accessibility for teams without technical expertise.
- Expand market awareness about its feedback intelligence platform while addressing feedback fragmentation for teams worldwide.
Varun Sharma, Co-Founder and CEO of Enterpret, shared his optimism:
“We are building the operating system for customer centricity. Customer interactions are immensely underutilized data sets, and Enterpret is unlocking these insights in ways that enable product development and business growth.”
With this successful $20.8M funding, Enterpret is now well-positioned to redefine customer feedback analysis through cutting-edge AI. As companies increasingly rely on customer-centric strategies to fuel growth, Enterpret’s AI models and no-code solutions stand out as vital tools for companies aiming to stay agile, innovative, and aligned with customer needs.
