Roots Automation, the creator of the AI-powered Digital Coworker and InsurGPT™, has helped Eastern Alliance Insurance Group (Eastern) significantly enhance its document processing efficiency, saving over 2,700 human hours since Q1 2023. Eastern, a leading workers’ compensation carrier, is part of ProAssurance Group and has adopted Roots’ AI solution to streamline claims handling and enhance operational productivity.
The Challenge:
Eastern’s claims department was burdened by a large volume of unstructured documents that required timely analysis, indexing, and routing. The manual processing in Eastern’s mailroom, responsible for handling these documents, caused delays and added pressure on the team’s capacity, ultimately affecting the claims-handling process.
The Solution – Digital Coworker & InsurGPT™:
Eastern collaborated with Roots Automation to identify key areas for improvement, prioritizing document intake and indexing. The implementation of a Digital Coworker, leveraging Roots’ proprietary InsurGPT™, drastically improved processing speed. The results were remarkable:
- Mail Processing Time Reduced: Processing time for priority-five mail decreased from 5 days to just 1 hour, representing a 100-fold improvement.
- Improved Accuracy: The AI solution reduced the potential for human error, ensuring that documents were processed and indexed efficiently and retrievably.
- Refocused Workforce: With the Digital Coworker managing routine tasks, Eastern’s mailroom team was able to focus on higher-value activities, contributing to the company’s strategic goals.
Key Benefits for Eastern:
- Over 2,700 human hours saved since Q1 2023.
- Increased processing speed and accuracy for claims-related documents.
- Enhanced ability to focus on business improvements in other areas.
Expanding AI-Powered Operations:
Eastern has been working with Roots Automation since 2022, aligning with their corporate strategy to leverage technology for operational efficiency. After witnessing the success of the Digital Coworker in the claims department, Eastern plans to deploy additional AI-powered workers in their underwriting and claims teams.
Harry Talbert, Senior VP of Information Systems at ProAssurance, said, “Roots speaks our language and understands our need to make quick business decisions. The results have been transformative, and we’re excited to expand our use of Digital Coworkers.”
Industry Impact:
Roots Automation recently secured $22.2 million in Series B funding to scale their solutions across the insurance industry. As insurers face challenges like premium leakage due to manual processing, Roots’ AI-driven tools help insurers turn unstructured data into structured, actionable insights, ultimately reducing costs and improving productivity.
Chaz Perera, CEO and Co-Founder of Roots Automation, emphasized, “Our AI technologies empower insurers by processing data faster and more accurately than other solutions, driving productivity gains across the board.”
Looking Ahead – ITC Vegas 2024:
Roots Automation will be showcasing its solutions at ITC Vegas 2024 from October 15-17, where they will demonstrate the transformative impact of AI on underwriting and claims performance. Roots Co-Founder & CTO John Cottongim will be speaking on the panel, “100x Your Underwriting & Claims Performance with AI,” on October 17. Additionally, Roots will sponsor the Women’s Leadership Forum on October 16.
