DXC Technology, a Fortune 500 leader in global technology services, has extended its strategic partnership with ServiceNow, the AI platform for business transformation, to accelerate Generative AI (GenAI) adoption for businesses worldwide. Together, they have launched a Center of Excellence (CoE), combining DXC’s consulting and implementation expertise with ServiceNow’s Now Assist GenAI solutions. This collaboration aims to fast-track AI value realization, enhance operational efficiency, and drive transformative results for organizations.
1. Center of Excellence: Fast-Tracking AI Value
- Purpose:
- Accelerate GenAI adoption by leveraging DXC’s AI Impact Framework and ServiceNow’s Now Assist.
- Offer consulting and secure enterprise services to optimize AI-driven processes.
- Key Benefits:
- Guides organizations in modernizing IT systems with AI.
- Enhances technology performance while maintaining data privacy and compliance.
2. Transformative Impact on Customers
- DXC’s AI Success:
- Deployed Now Assist on DXC’s service delivery platform for incident management.
- Achieved improved IT operations and customer experiences for over 500 clients.
- Saved approximately 10,000 hours monthly through automation.
- Industry-Wide Results:
- Swiss Federal Railways: Integrated employee and customer-facing applications for smooth daily operations of 1.25 million passengers and 205,000 tons of goods.
- Jollibee Foods Corporation (JFC): Unified platforms to manage mission-critical store operations, enabling focus on strategic priorities.
- City of Milan’s Civil Protection Department: Streamlined personal protective equipment distribution during the COVID-19 pandemic.
3. Insights from Leadership
- Howard Boville, DXC EVP:
- Highlighted DXC’s ability to unlock AI’s high-impact use cases while ensuring robust standards for privacy, governance, and compliance.
- Positioned DXC as a trusted partner in navigating AI challenges and opportunities.
- Erica Volini, ServiceNow SVP:
- Emphasized ServiceNow’s mission to deliver productivity gains with GenAI, accelerated by partnerships like the one with DXC.
- Reinforced the importance of merging DXC’s expertise with ServiceNow’s AI-driven capabilities for transformative outcomes.
4. 15 Years of Collaboration and Expertise
- DXC has:
- Earned over 2,000 ServiceNow certifications and 1,300 accreditations.
- Enhanced talent through a ServiceNow Training Academy.
- Membership in the ServiceNow Council AI Product Advisory Board to shape future AI solutions.
This extended partnership between DXC Technology and ServiceNow showcases a commitment to empowering enterprises with scalable, secure, and impactful GenAI solutions. By leveraging the Center of Excellence, businesses across industries can modernize operations, improve customer experiences, and achieve tangible outcomes through AI-driven transformation.
