Deloitte and Amazon Web Services (AWS) have partnered to leverage Generative AI to enhance the efficiency and effectiveness of health and human services programs for state and local agencies. By integrating AWS’s Generative AI foundation models into Deloitte’s Digital Service Delivery Platform, this collaboration aims to simplify and refine service delivery, making essential programs more accessible to the communities they serve.
Leveraging AWS’s Fully-Managed Services
- Amazon Bedrock and Amazon SageMaker: Integration of Generative AI models to accelerate innovation.
- Existing AWS Services: Incorporation of services like Amazon Connect, Amazon Comprehend, and Amazon Textract to enhance functionality.
- Amazon Connect: Supports omni-channel contact centers with advanced capabilities.
- Amazon Comprehend: Utilizes natural language processing for document insights.
- Amazon Textract: Detects and deciphers text in various forms, including handwriting.
Enhancing Service Delivery with GenAI
- Efficiency and Accessibility: GenAI helps summarize policies, reduce call-center wait times, and increase proactive outreach.
- Program Oversight: Strengthens program oversight and expedites review and approval processes.
- Caseworker Support: Provides caseworkers with summarized policies and procedures for better service delivery.
Impact on State and Local Agencies
- Maximizing Technology Resources: Addresses the evolving needs of agencies with GenAI-enhanced features.
- Improving Equitable Access: Promotes more equitable access to social safety net programs for vulnerable constituents.
- Transformational Improvements: Breaks down program barriers and improves administration efficiency.
Deloitte’s Expertise and Partnership with AWS
- Experience: Over 50 years of helping state and local leaders improve access to health and human services benefits.
- Recognition: AWS Premier Tier Services Partner, 2023 Global Public Sector Partner of the Year, and 2022 Partner of the Year for Machine Learning and Conversational AI.
- Certified Professionals: More than 16,000 AWS-certified professionals specializing in machine learning, data analytics, and database services.
The collaboration between Deloitte and AWS marks a significant step in transforming the delivery of health and human services. By utilizing Generative AI, state and local agencies can streamline their operations, improve access to essential programs, and provide better services to their communities.
