Celonis, the global leader in Process Mining and Process Intelligence, introduced AgentC at its annual user conference, Celosphere. This suite of AI agent tools, integrations, and partnerships aims to empower users with AI agents fueled by Celonis Process Intelligence, closing the gap between AI potential and practical business impact.
- AI Agents Powered by Process Intelligence:
- AgentC equips AI agents with deep business knowledge, making them more effective in solving real-world business challenges. It integrates Process Intelligence data that spans across multiple systems, departments, and organizations, providing AI agents with the context needed to drive better outcomes.
- Celonis integrates with major platforms like Microsoft Copilot Studio, IBM watsonx Orchestrate, Amazon Bedrock Agents, and open-source developer environments such as CrewAI. Additionally, pre-built AI agents from ISV partners Rollio and Hypatos are available.
- Building AI Agents with Business Knowledge:
- With Celonis Process Intelligence, users can create AI agents that understand how businesses operate. These agents help automate tasks, solve process inefficiencies, and enhance decision-making.
- The AI Assistant Builder within Celonis enables users to create AI-powered assistants that classify data, prioritize tasks like customer service tickets, and recommend actions, offering an intuitive way to improve business processes.
- Real-World Examples of AgentC in Action:
- Cosentino, a manufacturer of design surfaces, implemented an AI assistant to handle blocked sales orders, improving their processing efficiency by five times.
- A European Packaging Company built a co-pilot that optimizes spare part inventory management across plants by leveraging stock transfers.
- A Global Consumer Goods Company deployed an AI agent to analyze contract payment terms and identify inconsistencies with master data, helping streamline accounts payable processes.
- Platform Innovations:
- Celonis also launched several innovations to enhance the platform’s speed, scalability, and ease of use, including Celonis Data Core for faster data ingestion and a GenAI-powered user experience for simplifying data management.
- New industry-specific apps were introduced for logistics, transportation, customer service, and finance, extending the impact of Process Intelligence across diverse sectors.
Celonis’ AgentC marks a significant evolution in AI for enterprises by embedding Process Intelligence into AI agents, enabling them to deliver more accurate, actionable insights that drive business efficiency and success. From customer service to manufacturing, AgentC is set to redefine how businesses use AI to improve operations.
