Genesys®, a global leader in AI-powered experience orchestration, has released a comprehensive research report titled “Generational Dynamics and the Experience Economy.” This report explores the distinct preferences and needs of four generations—Generation Z, millennials, Generation X, and boomers—providing businesses with insights into evolving consumer and workforce expectations. Read More

Chatmeter has unveiled Surveys 2.0, an innovative AI-driven solution from its Pulse Ai: Signals platform. This cutting-edge tool offers multi-location businesses a comprehensive 360° view of customer insights by analyzing survey data, reviews, and social data in real-time. Surveys 2.0 sets a new benchmark in survey intelligence for multi-location brands, providing unparalleled understanding of customer behaviors and motivations. Read More

The global Artificial Intelligence (AI) in Manufacturing Market is experiencing significant growth, projected to expand from USD 3.20 billion in 2023 to USD 64.63 billion by 2031. This rapid increase, at a compound annual growth rate (CAGR) of 45.6%, highlights the growing role of AI in enhancing productivity and efficiency in the manufacturing sector. This article explores the current trends, key components, and future opportunities within the AI in manufacturing market. Read More